Online Medical Consultation and Service Process
1. Online Consultation
Patients and their families can contact HICS—PRIMO for consultation services through multiple channels:
· Website
· Messenger
· Hotline
Click to establish a quick access channel
2. Data Evaluation
The Cloud Family MD team will review the submitted materials within three hours. Following the review, HICS—PRIMO will contact you to provide relevant information and complete the appointment process. If you already know one of our specialists, you can inform us in advance to facilitate communication during the remote consultation.
3. Remote Consultation
We invite you to visitdd at our service center at the scheduled time. After registration, you will engage in an in-depth discussion with the Cloud Family MD team. The HICS—PRIMO and HICS—PANCARE teams will provide thorough translation services to ensure smooth communication.
While we encourage patients to visit our service center for a comprehensive understanding of the hospital and to address your concerns in person, we also offer various remote consultation options for those unable to visit due to special circumstances.
Learn more about Cloud Family MD
4. Formalities
If you decide to seek treatment at Uni-Asia Hospital, the HICS—PENNY team will assist you throughout the process, including visa applications, flight bookings, financial arrangements, and insurance matters, ensuring that every aspect of your needs is satisfied.
Additionally, HICS—PRIMO will arrange airport pickup services upon your arrival in Chengdu, ensuring a smooth journey from landing to the hospital.
We are committed to providing a meticulous service experience, making your medical journey both reassuring and comfortable. For any inquiries or further assistance, please contact us at all time.
5. Preparation for Admission
Once the Cloud Family MD team coordinates with your attending physician and nursing team regarding the treatment process, they will book a suitable room and related facilities to ensure your comfort and convenience during your hospital stay.
If you have additional personal needs, such as religious services, hotel arrangements, specific dietary requirements, or medical tourism-related requests, please inform HICS—PRIMO. We are dedicated to meeting your personalized needs to ensure you receive the most considerate care throughout your treatment process.
6. Logistical Arrangements
Before your departure, we will provide a detailed travel guide covering all key information from your departure location to the destination. We recommend saving the quick contact details of HICS—PANCARE on your phone to reach us promptly via airport Wi-Fi upon arrival.
Upon reaching the hospital, we will assist you with all admission formalities and dining needs, ensuring you settle in quickly. To help you familiarize yourself with the hospital, we will arrange for a guided tour of essential areas, such as treatment and rest zones, and answer any questions you may have.
Our goal is to provide you with a smooth service experience, making your medical journey reassuring and comfortable. If you have any special requirements or additional questions, please inform the HICS—PAX or HICS—PANCARE teams.
Upon arrival, we will provide network and SIM card services, enabling you to maintain communication with the HICS—PANCARE team and share updates with your family or friends.
Save the HICS—PANCARE quick contact details
7. Medical Consultation
After you recover from travel fatigue, our Cloud Family MD and expert team will conduct a consultation to further evaluate your condition and ensure you fully understand the treatment plan.
After you recover from travel fatigue, our Cloud Family MD and expert team will conduct a consultation to further evaluate your condition and ensure you fully understand the treatment plan.
8. During Treatment
Throughout your stay at Uni-Asia Hospital, HICS—PANCARE will provide full communication support with the hospital, ensuring smooth interactions with the medical team. Whether it involves discussing your condition, clarifying treatment plans, or addressing other medical-related concerns, HICS—PANCARE will facilitate effective communication.
Additionally, if you require assistance with accommodations, room preferences, transportation, or religious needs, please contact HICS—PANCARE. We are dedicated to meeting your needs and ensuring a comfortable and reassuring medical experience.
9. After Treatment
Upon completing your treatment and signing the discharge instructions, we will ensure you understand the follow-up care plan and travel precautions. The service center will receive the relevant information promptly to schedule follow-up services and support your recovery.
After settling the bills, the HICS—PAX team will arrange transportation from the hospital to the airport, ensuring a smooth and hassle-free return journey. Please ensure you have all your personal belongings and required medications to avoid missing any essential items for your post-treatment care.
